Terms of Service

1. Agreement to Terms

By creating an account, subscribing to a plan, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a law firm, business, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. Service Description

Intertidal Tech provides AI voice reception and lead qualification for law firms. The Service includes, but is not limited to:

• AI Voice Reception - automated inbound and outbound phone call handling powered by artificial intelligence
• Lead Qualification - AI-driven assessment and qualification of prospective client inquiries
• Appointment Scheduling - automated consultation booking integrated with your firm's calendar and practice management software
• Call Analysis - post-call transcription, summarization, and structured data extraction for case intake workflows
• Dashboard - a web-based management interface for configuring your firm's voice agent, reviewing call activity, and managing your subscription

The specific features available to you depend on your subscription plan. We reserve the right to modify, improve, or discontinue features of the Service at any time, with reasonable notice to active subscribers.

3. Account Terms

Registration. To use the Service, you must create an account and provide accurate, complete, and current information. You agree to update your account information promptly if it changes.

Firm Administrator. The individual who creates an account on behalf of a law firm is designated the firm administrator. The firm administrator is responsible for managing user access, configuring the Service, and ensuring compliance with these Terms within their organization.

Password Security. You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at support@intertidaltech.com if you suspect unauthorized access to your account.

Account Responsibility. You are responsible for all activity that occurs under your account, whether or not authorized by you.

Suspension and Termination. We reserve the right to suspend or terminate your account at any time if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or if required by law. We will provide notice where practicable.

4. Subscription and Billing

Plans. The Service is offered on a monthly subscription basis. Current plan options and pricing are presented at the time of purchase and confirmed in your order or checkout flow.

Payment Processing. All payments are processed securely through Stripe. By subscribing, you authorize us to charge your designated payment method on a recurring monthly basis.

Auto-Renewal. Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date.

Cancellation. You may cancel your subscription at any time through the dashboard or by contacting us at support@intertidaltech.com. Cancellation takes effect at the end of the current billing period.

Refund Policy. No refunds are issued for partial months of service. If you cancel mid-cycle, you retain access to the Service through the end of your current billing period.

Price Changes. We may adjust subscription pricing with at least 30 days' written notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

5. Acceptable Use

You agree not to use the Service to:

• Engage in any activity that violates applicable local, state, federal, or international law or regulation
• Harass, abuse, threaten, or intimidate any person, including leads, clients, or opposing parties
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service
• Circumvent, disable, or interfere with any security features of the Service, including authentication, rate limiting, or access controls
• Misrepresent the AI voice agent as a human to consumers when legally required to disclose the use of artificial intelligence or automated systems
• Use the Service for any purpose other than lawful business operations related to your law practice
• Resell, sublicense, or provide access to the Service to third parties without our prior written consent
• Transmit any malicious code, viruses, or other harmful content through the Service

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this section, including suspending or terminating access to the Service.

6. Intellectual Property

Our Property. The Service, including its software, design, documentation, AI models, voice agent prompts, and all related intellectual property, is and remains the exclusive property of Intertidal Tech LLC. Nothing in these Terms transfers any ownership rights to you.

Your Data. You retain all ownership rights to the data you provide to the Service, including firm information, lead data, call recordings, and any other content you upload or generate through your use of the Service ("Customer Data").

License Grant. You grant us a limited, non-exclusive, royalty-free license to use, process, and store your Customer Data solely for the purpose of providing and improving the Service. This license terminates when you delete your data or when your account is terminated.

Aggregated Data. We may use anonymized, aggregated data derived from your use of the Service for analytics, benchmarking, and product improvement purposes. Such aggregated data will not identify you or your firm.

7. AI Voice Technology Disclosure

The Service uses AI-generated voice technology, powered by the Retell AI platform, for phone interactions with your firm's prospective and existing clients. Calls handled by the Service may be recorded and analyzed using artificial intelligence to extract structured data, generate summaries, and facilitate case intake workflows. Please refer to our Privacy Policy for detailed information about AI vendors, sub-processors, and data handling practices.

8. Data and Privacy

Our collection, use, and protection of personal information is governed by our Privacy Policy and Data Processing Agreement, which are incorporated into these Terms by reference.

Customer Consent Obligations. You are solely responsible for obtaining all necessary consents from your leads, prospective clients, and existing clients before their personal information is processed through the Service. This includes, but is not limited to, consent for AI voice interactions, call recording, and SMS messaging as required by applicable law (including the Telephone Consumer Protection Act, state wiretapping statutes, and applicable privacy regulations).

Data Processing. We process Customer Data in accordance with our Data Processing Agreement. You may request a copy of the DPA at any time.

9. SMS Messaging Program

By opting in to our SMS messaging program, you consent to receive text messages related to our services. These messages may include notifications letting you know you'll be receiving a call, additional information about our AI voice agent services, and reminders for appointments you have booked. Message frequency varies.

You can cancel the SMS service at any time. Just text "STOP" to the number that texted you. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@intertidaltech.com.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive occasional messages related to your interactions with our service. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have any questions regarding privacy, please read our Privacy Policy.

10. Limitation of Liability

Aggregate Cap. To the maximum extent permitted by applicable law, the total aggregate liability of either party arising out of or related to these Terms or the Service shall not exceed the total fees paid by Customer to us during the twelve (12) months immediately preceding the event giving rise to the claim.

Exclusion of Damages. In no event shall either party be liable to the other for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses, even if such party has been advised of the possibility of such damages.

Essential Purpose. The limitations in this section apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and shall survive any failure of essential purpose of any limited remedy.

11. Indemnification

Mutual Indemnification. Each party agrees to indemnify, defend, and hold harmless the other party and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to the indemnifying party's breach of these Terms or negligent or willful misconduct.

Customer TCPA Indemnification. You agree to indemnify, defend, and hold harmless us from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising under the Telephone Consumer Protection Act (TCPA) or similar state or federal telecommunications laws to the extent such claims arise from your failure to obtain proper consent from leads, prospective clients, or existing clients before their information is processed through the Service.

12. Warranty Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING:

• We do not guarantee uninterrupted, error-free, or secure access to the Service.
• We do not guarantee the accuracy, completeness, or reliability of any AI responses, call summaries, lead qualifications, or data extractions generated by the Service.
• The Service does not provide legal advice. AI voice interactions are designed for intake, scheduling, and lead qualification purposes only and shall not be construed as legal counsel.
• We do not guarantee any particular business outcomes, including but not limited to client acquisition, revenue increases, or case conversion rates.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in the State of Oregon, and each party irrevocably consents to the personal jurisdiction and venue of such courts.

14. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics or pandemics, telecommunications failures, power outages, internet disruptions, or failures of third-party service providers. The affected party shall provide prompt notice and use commercially reasonable efforts to resume performance.

15. Modifications

We reserve the right to modify these Terms at any time. If we make material changes, we will provide at least 30 days' notice by email to the address associated with your account or through a prominent notice within the Service. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the changes take effect.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Intertidal Tech LLC with respect to the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between the parties regarding the subject matter hereof. No waiver of any provision of these Terms shall be effective unless in writing and signed by both parties.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: support@intertidaltech.com
Website: intertidaltech.com